Customer Help

Processing time

We’re a print-on-demand company, so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time to craft amazing custom products made just for you.

Orders placed over holidays and weekends will be processed on the following business days.

Please note that delivery of orders with more than one item may ship on different dates according to stock availability.

Standard shipping

Shipping time for orders:

Normally, it takes 5–15 business days to deliver packages within the USA.
For customers in other countries, please allow 15–20 business days for delivery.

During holiday periods, shipping times may take a few additional business days due to increased order volume and carrier delays.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible.

You can check the size guide for each product right on the product page by clicking on the “Description” tab.

Note: actual colours may differ due to the light and display settings of your computer screen. There may be a 2–3 cm variance in design placement.

You can keep track of your order at any time by visiting our order tracking page.

Depending on the shipping location and the type of items ordered, items may be shipped from several different factories.

If your order has not arrived after 21 working days, please contact Customer Service and we will resolve the issue as quickly as possible.

You can keep track of your order at any time by visiting our order tracking page.

• In short: it takes about 4–7 business days before your order is shipped.
• After you place an order, it takes about 1 business day for order verification and processing.
• After that, the design file is sent to our factory, then it takes about 2–3 days to print and dry the product.
• It takes another day for packaging and labelling. There may currently be a delay of 2 to 3 business days due to the additional security measures required for shipping.

All our products are created on demand, which means that your product will go into production shortly after your order has been processed.

After your payment has been posted, your order goes into our waiting queue for 24 hours before printing.

During this 24 hours you can change the order details (size, colour, quantity, address) or cancel the order.

Order changes and cancellations are only accepted within the first 24 hours. The exact date and time for this deadline are in the confirmation email you receive when you place your order.

If you’d like to change the product, the number of items ordered, or cancel your order, you can contact us here.

The order confirmation email is sent to you immediately after your items have been successfully paid for. If you did not receive one, please take the following steps:

• Check your Spam or Promotions folder, or any other email account.
• If after 1 hour from placing a successful order you still have not received the confirmation email, please contact our Customer Care department for the fastest support.

We are happy to answer any questions you may have. Please contact our customer service here, or email us at support@example.com to get support as quickly as possible.

We currently accept the following forms of payment:

Credit cards: Visa, American Express, Mastercard and Discover.

Debit cards: debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register it before using it for online purchases — follow the instructions on the card or contact the card’s support team.

PayPal: PayPal lets members link a personal account to any bank account or credit card for easy payment at checkout.

Sofort: lets European customers use their online banking details as a payment method. Available in Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Poland, Slovakia, Spain, Switzerland and the UK. Only available to customers shipping to the eurozone.

GiroPay: enables online customers in Germany to pay via direct bank transfer. Only available to customers shipping to the eurozone.

Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, once it is accepted, it will show as a charge on your statement.